Help Center FAQ & troubleshooting
Glossary
What the words in Hermes mean.
| Term | Meaning |
|---|---|
| Item | One physical thing you bought to resell. |
| Status | Where an item is in its life: Bought, In repair, Listed, Sold, Returned, or Written off. See Item statuses. |
| SKU | Your own short code for an item, like HRM-0201. Matches eBay's custom label. See Using SKUs. |
| Bin | Where an item is stored: a shelf, tote, drawer, or rack. |
| Category | The kind of item, like Electronics or Clothing. |
| Platform | Where an item sells, with a fee rate. See Selling platforms and fees. |
| Source | Where you found an item: a store, sale, or seller. |
| Price paid | What you paid for the item (your cost of goods). |
| Parts and repairs | Money spent fixing or cleaning an item; added to its cost. |
| Total cost | Price paid plus parts and repairs. |
| List price | What you're asking for an item while it's for sale. Needed to mark it Listed. |
| Sale price | What the buyer actually paid for the item, without shipping. Profit is based on this. |
| Revenue | Sale price plus shipping the buyer paid, minus refunds. |
| Platform fees | What the marketplace charged for the sale. |
| Ad fees | Promoted listing costs. |
| Net profit | Revenue minus every cost. See How profit is calculated. |
| Margin | Net profit as a percentage of revenue. |
| Inventory value | Items that are Bought, In repair, or Listed, valued at what you paid for them. |
| Days to sell | Days from buying an item to selling it. |
| Sync | Hermes checking eBay for new listings and sales. |
| Match / link | Connecting an eBay listing or sale to the right Hermes item. |
| Monthly limit | How many new items your plan allows each calendar month. |