Hermes IMS Help Center
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How can we help?

Step-by-step tutorials, guides, and answers for everything in Hermes IMS.

tutorialQuick start: your first 15 minutesA checklist that takes you from a new account to a working inventory.tutorialAdd an itemCreate an item with what you paid, where it is, and how it's doing.tutorialRecord a saleEnter the sale price, and Hermes works out fees and profit.tutorialConnect your eBay accountLink your eBay seller account in a minute. Hermes only reads; it never changes anything on eBay.tutorialImport items from a spreadsheetUpload an Excel or CSV file, check the preview, and import up to 2,000 rows at a time.referenceHow profit is calculatedThe exact formula Hermes uses for revenue, net profit, and margin.referencePlans and limitsFree, Hobby, Business, and Unlimited, and exactly what counts toward the monthly limit.referenceFrequently asked questionsQuick answers about accounts, items, eBay, profit, plans, and your data.

All topics

Getting started

What Hermes does, setting up your account, and a tour of the dashboard.

Items

Adding, repairing, listing, and selling items, plus photos, notes, and SKUs.

Bins, categories & platforms

Where items are stored, how they're grouped, and where they sell.

Importing

Bring in the spreadsheet you already keep, with a preview before anything is saved.

eBay

Connect your seller account and let listings, sales, and fees come in on their own.

Profit & reports

How profit is worked out, the Reports page, and exporting your sales.

Plans & billing

What each plan includes, how limits work, and upgrading or cancelling through PayPal.

Emails

What Hermes emails you, and how to choose.

Idea Lab

Suggest features, vote, and follow what's being built.

Account & settings

Your name, time zone, password, data, privacy, and security.

FAQ & troubleshooting

Quick answers, fixes for common problems, and what the words mean.